Refund and Return Policy
At Marcela Flowers, we are dedicated to ensuring your satisfaction with our floral arrangements and services. Please read our refund and return policy carefully to understand your rights and options.
Return
Due to the perishable nature of flowers, we do not accept returns on any floral arrangements, bouquets, or plants. However, if you are unsatisfied with your purchase due to quality concerns, please contact us immediately so we can resolve the issue.
Refund Policy
Eligibility for Refunds:
We strive to deliver only the highest quality flowers. Refunds are possible only under the following circumstances:
- Damaged or Wilted Flowers: If the flowers arrive in a damaged or wilted condition, please notify us within 24 hours of delivery with supporting photographs.
- Incorrect Order: If the delivered product does not match your order (e.g., wrong bouquet, missing items), please contact us within 24 hours.
- Non-Delivery: If we fail to deliver your order on the agreed-upon date due to our error.
Non-Refundable Circumstances:
Refunds will not be issued for:
- Incorrect address or delivery information provided by the customer.
- Failure to collect the flowers from the designated delivery location.
- Delays caused by unforeseen circumstances (e.g., weather conditions, natural disasters).
Refund Process:
- To request a refund, please email us at info@sixpll175.sg-host.com or call us at +1 (203) 440-8749
- Include your order number, a detailed description of the issue, and any supporting photographs.
- All approved refunds will get processed within 7-10 business days through your original payment method.
Replacements
In many cases, we can offer a replacement instead of a refund. Replacement eligibility is subject to the same criteria as refunds (see above). We aim to deliver replacements within 24-48 hours, depending on availability.
Cancellations
Orders can be canceled for a full refund if:
- The cancellation is requested at least 24 hours before the scheduled delivery time.
- Orders already prepared or dispatched for delivery are not eligible for cancellation or a full refund.
To cancel your order, contact us as soon as possible at info@sixpll175.sg-host.com or +1 (203) 440-8749
Contact Us
If you have any questions about our refund and return policy, please don’t hesitate to reach out.
- Email: info@sixpll175.sg-host.com
- Phone: +1 (203) 440-8749
- Business Hours: Mon: 09:00 to 12:00
Tue: 12:00 to 18:00
Wed: 07:00 to 18:00
Thur: 07:00 to 18:00
Fri: 07:00 to 18:00
Sat-Sun: Closed
- Address: 126 US 46, E, apt 19A, 07644, Lodi, New Jersey
At Marcela Flowers, we value your trust and strive to make every floral experience exceptional!
